> For the complete documentation index, see [llms.txt](https://academy.gopersonal.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://academy.gopersonal.ai/en/admin-ui/broadcasts.md).

# Broadcasts

Broadcasts provides a key functionality for sending personalized messages to different customer segments through various channels such as email, SMS, push notifications, and WhatsApp. 

Some use cases: 

1. **Exclusive Offers by Segment:**
   * *Use:* Employ *Broadcasts* to send exclusive offers to specific customer segments. For instance, provide personalized discounts to users who have made recent purchases or shown interest in specific categories.
2. **Abandoned Cart Reminders:**
   * *Use:* Set up *Broadcasts* to send reminders to users who have abandoned products in their shopping cart. Personalize the message with details of the abandoned items to encourage completion of the purchase.
3. **Notifications of New Products or Features:**
   * *Use:* Inform your users about new products, features, or relevant updates using *Broadcasts*. Segment based on purchase history or preferences to make the information more pertinent to each group.
4. **Personalized Birthday Campaigns:**
   * *Use:* Celebrate your customers' birthdays with personalized messages through *Broadcasts*. Offer special discounts, gifts, or exclusive promotions to create a unique experience and strengthen customer loyalty.
5. **Surveys and Customer Feedback:**
   * *Use:* Utilize *Broadcasts* to send satisfaction surveys or request specific feedback on products or services. Customize questions based on each user's interaction history to gather valuable insights.
6. **Announcements of Special Events or Flash Sales:**
   * *Use:* Build anticipation and boost engagement by announcing special events or flash sales through *Broadcasts*. Segment based on geolocation, product preferences, or past event participation to target the right audience.
7. **Renewal or Upgrade Reminders:**
   * *Use:* Configure *Broadcasts* to send personalized reminders to customers with subscriptions or products requiring renewal or upgrade. Offer special incentives to motivate renewal.