gopersonal Platform
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  • Introduction
    • Platform Overview
    • How it works
    • Use Cases
      • Ecommerce
        • Personalizations
          • Web Content
          • Recommendations
          • Notifications
          • Pop up
          • Feedback
          • Custom Code
          • APIs (App & other channels)
        • Broadcasts
    • Roadmap
    • Release Notes
      • Q2 2024
      • Q1 2024
      • Q4 2023
  • ADMIN UI
    • Introduction
    • Projects
    • Top bar
    • Menu
    • Dashboard
    • Analytics
      • Personalizations
      • Recommendations
      • Usage
    • Segmentation
      • Contact Lists
      • Audiences
        • Visit Behavior Rules
        • Purchase Behavior Rules
        • Affinity Rules
        • Predictive Rules
        • Customer Properties Rules
        • Cluster RFM Rules
        • Product Interactions Rules
        • Custom Interactions Rules
        • Live Shopping Rules
        • Location Rules
    • Personalizations
      • Listing
      • Web Content personalization
      • Recommendations personalization
      • Feedback personalization
      • Pop up personalization
      • Notifications personalization
      • Custom Code personalization
      • API personalization
      • Experiences
        • Targeting Rules
          • Session Behavior Rules
          • Time Rules
          • Demographic Rules
        • A/B Testing
        • New Variant from scratch
        • New variant using my templates
        • New variant using Go Personal's template
        • Variables
      • Recommendations strategies
    • Broadcasts
      • Listing
      • New Broadcast
        • New Email Variant
        • New SMS Variant
        • New Push Notification Variant
      • A/B tests
      • Text Generator
    • Journeys
      • Listing
      • Workflow
        • Trigger
        • Dynamic variables
        • Notifications
          • Email
          • SMS
          • App Push Notification
        • Flow control
          • Rules
          • Simple condition
          • Complex condition
          • A/B testing paths
        • Delays
          • Delay time
          • Wait for customer property change
          • Wait for interaction
        • Actions
          • Invoke API
          • Script
    • Customers
    • Addons
      • Go Live Shopping
        • App
      • Go Search
    • Items
    • Users
    • Catalogs
      • Interactions
      • Goals
      • Templates
    • Integrations
  • Developers
    • Magento
    • WooCommerce
    • VTEX
    • SDK Integration Guide for E-Commerce Websites
    • Channels setup
      • Web Push Notifications
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Interactions

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Last updated 1 year ago

Interactions are events your customer does in your web, app or any channel. They play a pivotal role in capturing and understanding user engagement within the system. By default, the system comes equipped with a set of these interactions, providing a foundation for monitoring and optimizing user journeys.

  • View item: When the customer view the product's detail.

  • Add to cart: When the customer adds a product to the cart.

  • Add to favorite: When the customer adds a product the the favorites list.

  • Purchase: When the customer purchases a product.

Custom Interactions

Custom interactions enhance the product's adaptability across various industries. This functionality allows you to tailor interactions for specific purposes, making the product versatile and customizable. Examples of use cases include custom interactions for loan applications or credit card requests. Subsequently, these interactions can be leveraged to create audiences, such as customers who applied for a loan in the last two months. This feature expands the product's utility, making it adaptable to a range of industry-specific scenarios.

By clicking on the 'New Custom Interaction' button, you can create a new interaction by entering its name, ID, and parameters. Parameters are properties of the interaction. For each parameter, you need to enter the id and type, which can be text, number, date, yes or no, or an item.

Once created the custom interaction you can create conditions in and using it.

Audiences
Targeting